When we think of people skills, words such as personality, empathy, and tonality come to mind. It brings in the notion of ‘social’, ‘likeability,’ and ‘good personality’.
But in reality, People skills come down to how you interact with others, from a verbal and non-verbal perspective. In true sense, people skills are non-technical in nature. These are harder to teach than technical skills, but are a requisite for long term, effective leadership.
The keyword is “Emotional Intelligence”.
People want to connect on a humane level in the work environment. Professional relationships built on diplomacy and respect is at the heart of team success. Having good people skills means maximizing effective and productive human interaction to everyone’s benefit.
Three most important people skills you’ll need to succeed
Active Listening Skills
Remember, hearing someone and actively listening to them are two different things. Most people hear someone speak and start to form a response in their mind (or worse, starting talking) before the person finishes what they’re saying. “The key is to actively listen, which takes more time but produces better results. Try to listen without interruption and then take the time to think and form a response before replying. It takes practice, but it pays off, and you’ll see the difference in the positive reaction of those around you.
Ability to Relate to Others
Having the ability to relate to others and their position and viewpoint is crucial in any conversation. By having a well-rounded personality and set of experiences, it’s usually possible to relate to almost anyone you are working with. Additionally, the patience in communicating with others and ability to keep a level head in stressful situations, is primarily required to have an effective outcome.
Flexibility with Great Negotiation Skills
The ability to shift gears and bend your own rules and beliefs, when the context calls for it – is one that builds confidence among your peers to talk to you about anything.
This with, good negotiating skills are beneficial in both internal and external discussions. Internally, job offers and salary discussions greatly benefit from solid negotiating, as well as when it’s time to pitch a new idea or sway coworkers to your way of thinking. Externally, both vendors and customers often require negotiations and you can really go places if you are successful in both or either scenario.
So, the more you demonstrate these abilities, the faster your career will advance, and how people around you feel at work will determine their loyalty and contributions.